Alcatel Electronic Recycling Program

Alcatel is pleased to announce a green initiative that allows customers to return their old and unwanted mobile devices (e.g. phones, tablets) to protect the environment from harm and to reuse the precious materials each electronic device contains. The Alcatel e-waste recycling program is FREE and anyone can take advantage of this service.

Alcatel works closely with the Electronic Manufacturers Recycling Management Company (MRM) to offer the Nationwide Mailback Program with which consumers can generate a pre-paid shipping label to return your unwanted phones and tablets for recycling at no charge to you. To learn more about e-waste recycling opportunities in your area, please visit MRM web site.

Alcatel recommends that you do the following prior to shipping/dropping off your unwanted devices. Note that Alcatel assumes no responsibility for loss or confidentiality of personal data on equipment.
a. Back up your data
b. Remove your sim and memory cards
c. Erase your personal data by performing a Factory Data Reset.

Please refer to your User Manual or contact our Call Center (within USA) at 1-855-368-0829 for further assistance.
For information on how to recycle electronics, click on the name of your state or your state’s recycling authority below.